Welcome to our Support Portal
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Buying From Us
How to contact Bed Factory Direct
Bed buying advice
and 15 more ...
Where is my delivery?
Where do you deliver to and how long is the delivery time?
Will you deliver my bed to my room of choice?
After sales support
I have not received my order confirmation email
Why does my mattress feel firmer than the display model?
Why can I see body indentations on my new mattress?
and 6 more ...
What are the Divan storage options?
Do I get a choice of feet on a Divan?
What is an Ottoman?
and 2 more ...
Mattress buying advice
Should I use a mattress protector?
How do I clean my mattress?
and 4 more ...
Assembling and Attaching your Headboard
Bed and Headboard Care
Cleaning a faux leather headboard and bed base
Cleaning a fabric headboard and bed base
General Bed Maintenance
Bedsides, Chests and Wardrobes
Desks and Dressers
and 143 more ...
Privacy & Security Policy
and 10 more ...
Terms and Conditions
Internet & Telesales Terms and Conditions
Store Terms and Conditions
and 26 more ...