Buying From Us

How to contact Bed Factory Direct

You can contact us in various ways. For general sales enquiries Sales Email: ( Sales Telephone: 0800 138 8288 (tel:08001388288) Our sales offices are open 7 days a week 9:30am - 10:00pm. Our stores Aintree Store: 0151 521 2223 (tel:01515212223) Click Here For More Information ( Customer Service and After Sales You can Submit a ticket (submit_ticket?upid=k...

Bed buying advice

Types of bed Divans The structure of a divan base is strong and robust and supports the mattress giving you great support and comfort. Many divan bed bases offer integrated storage drawers making them ultra-functional as well as super comfy. Frames A bed frame or bedstead is the most traditional style of bed with built-in headboard and sometimes a footer incorporated. Choose from metal, wood, fabric, leather or faux leather finishes to achieve different looks in your bedroom. Full Opening O...

Can you remove my old bed?

Currently we cannot provide a service to remove your old bed. Your local council can provide this service, (some councils might charge for this) If it helps, you can use this Government webpage ( to look up your local council contact details.

Can I specify a time for delivery?

We aim to get your bed to you on your preferred delivery date however we can not provide a specific time and it will be an all day call. When your item is shipped, if possible, the carriers will text with a more specific time but unfortunately, we have no control over the carrier company's delivery schedule on the delivery day.

Which payment method do you accept?

We accept the following Credit Cards and Debit Cards: - Mastercard - Visa Credit - Visa Debit - Switch - Solo - Electron - JCB - Maestro - Cheque We accept the following online payment methods: - PayPal - DivideBuy Finance options for orders over £389. More information regarding this option can be seen here (

Is your site secure?

Please don't worry about sending your credit or debit card details via our website. All transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection.

Will you pass my details to anyone else?

We only pass your name, address and contact details to our couriers so that they can process your delivery. We never pass your details to anyone else.

Can I return a bed if I don't like it?

Opened Items Unfortunately once a bed or mattress has been slept on we cannot accept returns due to hygiene reasons unless they are faulty. We strongly advise trying the mattress in a store (Aintree (, Bootle ( or Liverpool ( prior to ordering online, and also bear in mind t...

Guarantee and Warranty on our products

All products have a guarantee / warranty of 12 months. All goods sold comply with all applicable legislation and consumers are reminded that these items and conditions do not affect statutory rights. In the unlikely event you do have a warranty claim, we request photographs of the fault to forward to the manufacturers who can then authorise immediate action for the warranty claim.

What are your terms and conditions?

Our terms and conditions can be viewed here (

What are the measurements of the bed or mattress?

All our product pages have a "Specifications" tab that will provide you the measurements, coil and fillings information (on mattresses), accessories and possible storage information (on beds) and further details of the products. This tab is located next to the product description.

What happens after I order?

Under normal circumstances, the following happens: - You will automatically receive an email notification including a copy of your order. (This is a confirmation we have received your order. Your order has been accepted when we confirm the delivery date) - Your order is then processed for delivery. - You will then receive an email to confirm your order have been despatched. - The courier will then contact you the day before to give you an idea of an estimated delivery slot. If you...

How will my delivery be arranged?

When purchasing your items at checkout, there is a calendar for you to select your preferred delivery date. When your order is processed we will contact you via email confirming delivery. If on the rare occasion there is a problem with your preferred delivery date, we will contact you using the email address or telephone number you gave when placing your order. If you need to change your delivery date please contact us as soon as possible on 0800 860 6060, or you can message us using the icon...

About Bed Factory Direct

Bed Factory Direct is based in Knowsley, Merseyside. We have over 25 years of specialist experience in the manufacture and supply of high quality beds, mattresses and furnishings. We pride ourselves in the care we take of our customers as we really do believe in putting you, our valued customer, first every time. Our mission is to offer a consistent and reliable product. Our growing reputation in the industry confirms our dedication to quality and professional service. Satisfied Customers throu...