Internet & Telesales Terms and Conditions

Introduction

You agree to be bound by the terms and conditions as laid out below and they will govern each order that you place with us via bedfactorydirect.co.uk or on the telephone. Each order is a separate legally binding contract. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site. You should understand that by ordering, you agree to be bound by these terms and conditions.

These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.

1. Definitions

1. DEFINITIONS: 1.1 - In these terms and conditions and Your sale agreement (which was given to You on the day you purchased the Goods), the following words shall have the following meanings: "You" or "Your" means the person named in the Order to whom we are supplying the Goods in accordance with these terms and conditions; "We", "Us" or "Our" means Bed Factory Direct, Marl Road, Knowsley Industrial Estate, L33 7UH; "Order" means Your order for the Goods; "Goods" means all products ...

2. Orders

2. ORDERS: 2.1 - These terms and conditions apply to Orders placed Online and over the phone 2.2 - It is Your responsibility to check: (a) - the dimensions of all Goods to ensure that they will fit into Your property; and (b) - that the delivery address is entered on the order if different from the billing address, as this can not be changed unless the order is cancelled and replaced. 2.3 - When you submit the Order to Us, this does not mean We have accepted your order for Goods. Our acce...

3. Goods

3. GOODS: 3.1 - Our website, is solely for the promotion of Our Goods in the UK. The content does not form part of the contract between Us and you. The images on the web site are for illustration purpose only. Similarly, patterns of material may vary, in particular those of mattress covers. The tension rating (firmness) of mattresses is a subjective indication and is for general guidance only. 3.2 - You should be aware that: (a) - all sizes given are approximate and stated bed and mattress si...

4. If The Goods Are Faulty

4. IF THE GOODS ARE FAULTY 4.1 - As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. 4.2 - To help us ascertain the nature of the fault we may ask you to provide evidence to us in the form of images as quickly as possible within 14 days of delivery, they can be either sent to Us using t...

5. Seller's Guarantee Of Goods

5. SELLER'S GUARANTEE OF GOODS 5.1 - We guarantee that on delivery and for a period of at least 12 months from delivery, the Goods shall be free from substantial defects. Normally, most items have a 12 month guarantee unless stated otherwise. However, these guarantees do not apply in the circumstances described in clauses 5.2, 6.2 or 6.3. 5.2 - Guarantees do not apply to any defect in the Goods arising from: (a) - fair wear and tear; (b) - willful damage, abnormal storage or working conditio...

6. Your Consumer Right Of Return And Refund

6. YOUR CONSUMER RIGHT OF RETURN AND REFUND 6.1 - This cancellation right does not apply in the Following cases: (a) - Any products made to your special specifications or clearly personalised. This includes bespoke items made to custom sizes and heights. It is Your responsibility to check bespoke sized items fit into Your property as mentioned in 2.2(a). These are not returnable or refundable unless damaged. (b) - In the case of mattresses, bedding and bed linen, if the packaging has been open...

7. Price And Payment

7. PRICE AND PAYMENT: 7.1 - Full payment is required at the time the order is placed and Bed Factory Direct will collect this using the debit/credit card details supplied by the Buyer. 7.2 - If you have paid by Finance, payment will be collected by our Finance company as agreed in your agreement with them at time of purchase.

8. Our Cancellation Rights

8. OUR CANCELLATION RIGHTS 8.1 - If We have to cancel an Order for Goods (including special made Order) before the Goods are delivered: (a) - We may have to cancel an Order before the Goods are delivered, due to an Event Outside Our Control or the unavailability of stock (We will promptly contact you if this happens); (b) - if We have to cancel an Order under clause 8(a) and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you ...

9. Delivery Of Goods

9. DELIVERY OF GOODS 9.1 - Delivery will be made to the delivery address specified on the Order. 9.2 - During the order process you can select a preferred delivery date. This is your preferred date of delivery, delivery dates and delivery times are given in good faith but are subject to change. Once goods have been despatched we can not be held responsible for circumstances beyond our control and delays caused by third party couriers. Please allow extra time in difficult to reach postcodes, ...

10. Events Outside Our Control

10. EVENTS OUTSIDE OUR CONTROL: 10.1 - We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following: (a) - delays caused by one of Our suppliers; (b) - delays caused by one of our Third Party Companies; (c) - strikes, lock-outs or other industrial action; (d) - civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whethe...

11. Limitation Of Liability

11. LIMITATION OF LIABILITY: 11.1 - Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods. 11.2 - We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order. 11.3 - We shall not be liable for delays caused by third party companies including but not limited to couriers or suppliers. 11.4 - Nothing in these terms and conditions exclud...

12. Fraud Prevention

12. FRAUD PREVENTION: Bed Factory Direct retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should Bed Factory Direct be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled. For your protection, to ensure that your credit, debit or cha...